The Employees’ State Insurance Corporation (ESIC), through Circular No. N-16016/1/2023-BFT-II dated 8 September 2026, has informed its Regional and Sub-Regional Offices that an SMS facility has been incorporated into the system to communicate claim status to Insured Persons.
Under this facility, SMS messages are being sent automatically to the concerned insured persons at various stages of claim processing, including submission, rejection and approval of claims.
What does this mean for insured persons?
The facility helps insured persons stay informed about the progress of their claims. When a claim reaches one of the specified stages, the system automatically sends an SMS communicating the status.
For example, a submission update informs the insured person that the claim has been submitted, while an approval or rejection update communicates the decision reached during processing.
These notifications give beneficiaries a clearer understanding of where their claim stands.
Reducing visits for claim status enquiries
The circular explains that the facility is intended to keep insured persons informed without requiring them to visit the ESIC Branch Office to enquire about the progress and status of their claims.
This can save employees the time and effort involved in visiting the Branch Office merely to obtain an update. The purpose is to make claim-related information more readily available to the beneficiary.
Better transparency and timely communication
ESIC has identified improved transparency and communication with beneficiaries as the objectives of this initiative.
Automatic updates will help insured persons receive timely information about the disposal of their claims. In this context, “disposal” refers to the outcome of claim processing, such as approval or rejection.
The circular concerns communication of claim status and does not announce changes to benefit eligibility, benefit amounts or claim settlement deadlines.